Frequently Asked Questions

  • Yes. Creating Solutions can direct bill most health benefits plan. Ask our administrator about your specific provider.

    In order to direct bill you will need to provide all benefits information prior to your appointment.

  • Yes. Most of our therapists are registered with the First Nations and Inuit Health Branch program. You will be required to provide your treaty number when completing your intake in order for us to bill the program.

    If you or a close relative attended a Residential School or Day School please ask about billing therapy services under the Residential School program.

    If you are seeking services related to the impact of a missing or murdered Indigenous woman or girl please ask about billing therapy services under the MMIWG program.

  • The Psychologists’ Association of Alberta provides a recommended rate for therapy services. It is currently $220.00 per session.

    Creating Solutions offers a sliding fee scale that is designed to make quality psychological services more accessible for people who may not be able to pay the recommended fee rate. We have a fee grid based on the household income to support our clients’ access to services. The recommended fee is at the top of our fee grid and we reduce client’s fees based on their income level.

    If a client is uncomfortable disclosing their income the recommended fee rate will be used.

  • To provide services with clients under 18 fully informed consent is needed from all parties that hold legal guardianship of the client. This typically means meeting with all guardians to review consent forms and gather relevant information. In most situations this is completed with a joint parent session prior to seeing the minor client.

    There are some exceptions to this requirement, which include: if one person has Court documentation outlining sole decision making and if a minor is deemed to be a mature minor. Any exception to joint parental/guardian consent is determined on a case-by-case basis by the therapist.

  • Psychologists and Master’s level Social workers use their extensive university training to learn the science and practice of therapy. They are trained as experts in the foundations of human behaviour including development, learning theory, neurosciences, personality and motivation. Psychologists and Master’s level Social Workers also have extensive training in cognition, emotion, relationships, evaluation, research, ethics, and how to healthfully effect behavioral change.

    Both Psychologists and Master’s level Social Workers have also completed a lengthy registration process that includes clinical supervision, knowledge testing, and the application of provincial and federal laws. Being registered means that both Psychologists and Master’s level Social Workers are bound by a strict code of conduct.

  • Confidentiality is a term that means that in the information discussed in sessions cannot be shared by the therapist with anyone else without the client’s permission. For children and teen clients, legal guardians need to give the therapist permission to share information.

    There are limitations to confidentiality and these are usually surrounding safety issues with clients or other people. If you have any questions regarding confidentiality please talk directly with your therapist.

  • Individual therapy is a form of counselling that is focused on an individual client. This form of psychotherapy utilizes various techniques to treat mental health, emotional, and some psychiatric issues. Sometimes psychotherapy is also known as “talk therapy” although that can be slightly misleading as individual therapy can also include mindfulness training, relaxation techniques, and awareness of psychological congruence (the consistency between our thoughts, feelings, words, and actions). Psychologists utilize a biopsychosocial approach to a client’s concerns, which focuses on the various areas of a client’s functioning in order to effectively generate change. Go to individual therapy.

  • Couples therapy, otherwise known as couples counseling, focuses treatment on the relationship dynamic between individuals. A couples’ therapist will look at patterns of behavior, past hurts and/or conflicts that keep popping up, individual issues that are impacting the relationship, and other dynamics that keep partners from being able to emotionally connect and grow their relationship. Sometimes couples therapy is not the right choice for a relationship, a psychologist is also able to identify various other methods and resources to help a couple who is struggling. Go to Couples Counselling

  • Family therapy is similar to couples therapy in that it focuses treatment on the dynamic, or system, of a family. Change is viewed in terms of the systems of interaction between family members. It emphasizes family relationships as an important factor in psychological health for clients. The format of family therapy can be quite variable; working with all members of a family or different groups of members depending on the unique issues.

  • Play therapy is a form of psychotherapy designed specifically to meet the needs of young children(approximately 5 years old to 12 years old). It is a group of interactive therapeutic techniques based on a child’s unique way of processing information; play. Young children primarily act out their concerns rather than talking about them; play therapy uses this to the child’s advantage and gives the child a safe place to act out both their concerns and their solutions. Go to play therapy.

  • Cognitive Behavior Therapy (CBT) is a foundational approach to psychotherapy. The vast majority of Psychologists and therapists utilize the principles of CBT to assist clients to identify the interactions between their thoughts, feelings, and behavior. This awareness allows people to make choices or engage in behaviors that will work towards the change they want. CBT is commonly incorporated in with other forms of therapy and other interventions.

  • You may tell your child that she “will be spending time with (the therapists name) in a special playroom every week where there are toys to play with”. If your child want to know why he/she is going to the playroom, you may say something like, “when things are hard for you at home (or at school), sometimes it helps to have a special place to play”. It is important for the child to feel safe in play therapy.

  • These interventions are appropriate in the context of family law case management for a small minority of separated and divorcing families where decisions concerning children are before the Court and where:

    The families are experiencing a state of high conflict

    The intervention of the Court is required

    The Court requires assistance of parenting experts

    These interventions are in the best interest of children who are members of conflicted families; they are to be early, quick, and effective interventions by the Courts and parenting experts. Interventions conducted by a parenting expert include evaluative interventions which provide information to the Court to assist in decision making and therapeutic interventions which attempt to work towards resolutions, manage conflict, and make changes in the existing family dynamic. Go to family law services.

  • Psychoeducational Assessments: We provide psychoeducational assessments to help children and youth maximize their strengths and gain supports within the school system.